Betty Casino Privacy Policy

Betty Casino respects the privacy of every person who visits, registers with, or uses our online casino services in Canada. This Privacy Policy explains what information we may collect, why we process it, how we protect it, and the choices available to you.

This policy applies to information handled through the Betty Casino website, account functions, customer support channels, promotional activities, and related services. By using Betty Casino, you acknowledge that you have read this policy. If you do not agree with its terms, please discontinue use of the services.

Information We Collect

Betty Casino collects information that is reasonably necessary to provide a secure, reliable, and personalised gaming experience. The types of information may vary depending on how you interact with the website and whether you create an account.

• Identity information, such as your name, date of birth, and information used to confirm that you meet the minimum age requirement of 18+.
• Contact information, including your email address, telephone number, and billing or residential details.
• Account information, such as login credentials, preferences, bonus history, transaction history, and records of communications with us.
• Payment information, including transaction references and details needed to process deposits, withdrawals, refunds, or payment verification. Full payment card details may be handled by authorised payment providers rather than stored directly by Betty Casino.
• Verification information, which may include documents or other information required to confirm identity, prevent fraud, or protect the account.
• Technical information, including IP address, browser type, device characteristics, operating system, language settings, time zone, and general information about how you use the website.
• Usage information, such as pages viewed, games accessed, session duration, clicks, navigation patterns, and interactions with advertisements or communications.

Some information is collected directly from you, while other information may be generated automatically when you visit or use the Betty Casino website. You may choose not to provide certain information, but this may limit access to registration, payments, account features, or other services.

How We Use Information

We use personal information for legitimate operational, security, and customer service purposes. Depending on the circumstances, Betty Casino may use information to:

• Create and administer your player account.
• Confirm your identity, age, eligibility, and account ownership.
• Process deposits, withdrawals, bonuses, and other account transactions.
• Provide games, account tools, customer support, and requested services.
• Detect, investigate, and prevent fraud, money laundering, unauthorised access, collusion, abuse, and other suspicious activity.
• Maintain accurate records and manage responsible operational controls.
• Send service notices, transaction confirmations, security alerts, and other necessary account communications.
• Send marketing messages where permitted and where you have provided the required consent or where another lawful basis applies.
• Analyse website performance, improve functionality, develop services, and understand user preferences.
• Resolve disputes, enforce our terms, protect our rights, and comply with applicable obligations.

Where required, Betty Casino will provide choices about promotional communications. You can generally unsubscribe from marketing messages by following the instructions included in the message, while operational and security communications may continue because they are necessary for account administration.

Cookies and Similar Technologies

Betty Casino and selected service providers may use cookies, software development tools, pixels, local storage, and similar technologies. These tools may remember your settings, keep you signed in, support essential website functions, and help us understand how the services are used.

• Essential technologies support account access, authentication, security, payment processing, and core website operations.
• Preference technologies remember choices such as language, display settings, and other configuration details.
• Analytics technologies help us measure traffic, identify technical issues, and improve the user experience.
• Advertising or measurement technologies may help assess campaigns and present information that is more relevant to your interests, subject to available controls.

You can manage cookies through your browser settings or any controls presented on the website. Disabling certain technologies may affect the operation of account features, games, payment functions, or other parts of Betty Casino.

Data Sharing

Betty Casino does not treat personal information as a product for unrestricted sale. We may share information when needed to operate the services, protect users, complete transactions, or meet legal and security responsibilities.

Recipients may include payment processors, identity and age verification providers, fraud prevention specialists, hosting and technology suppliers, analytics providers, customer support platforms, professional advisers, and other contractors acting on our instructions. These parties are expected to handle information only for appropriate purposes and according to applicable contractual or legal requirements.

Information may also be disclosed to competent authorities, courts, regulators, law enforcement agencies, or other parties when we reasonably believe disclosure is required or appropriate. We may share information in connection with a merger, restructuring, acquisition, sale of assets, or similar business transaction, provided that reasonable safeguards continue to apply.

Data Security

Betty Casino uses administrative, technical, and organisational measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration, or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods, internal policies, and staff awareness practices.

No website, network, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device, and notifying Betty Casino promptly if you suspect unauthorised access or unusual account activity. We may restrict or suspend access where necessary to protect an account or the wider platform.

Data Retention

We retain personal information for as long as it is reasonably needed for the purposes described in this policy. The retention period may depend on the nature of the information, the duration of your account relationship, transaction and dispute requirements, security needs, and any applicable recordkeeping obligations.

When information is no longer required, Betty Casino may delete it, anonymise it, or securely isolate it from ordinary use. Some information may remain in backups for a limited period before it is overwritten or securely removed. Data that has been anonymised may be retained for statistical, analytical, or service improvement purposes.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights relating to the personal information held by Betty Casino. These may include the right to:

• Request access to personal information we hold about you.
• Ask for inaccurate, incomplete, or outdated information to be corrected.
• Request deletion of information where there is no continuing need or lawful reason to retain it.
• Object to or request limits on certain processing activities.
• Withdraw consent where processing is based on consent, without affecting earlier processing.
• Request a copy of information in a suitable format where data portability applies.
• Manage marketing preferences and unsubscribe from promotional communications.

These rights may be subject to reasonable verification, exceptions, and limitations. Betty Casino may need to retain particular information for security, fraud prevention, dispute management, or other legitimate purposes. To exercise a privacy right, provide enough detail for us to understand your request and confirm that you are the relevant account holder.

Third-Party Services

The Betty Casino website may contain links, integrations, payment options, games, or content supplied by third parties. These services may collect information under their own privacy notices and terms. Betty Casino is not responsible for the privacy practices of external websites or providers that operate independently from us.

Before submitting information through a third-party service, you should review its privacy information carefully. We select service providers with consideration for reliability and security, but the processing performed by an independent provider may be governed by arrangements between you and that provider.

International Transfers

Some Betty Casino suppliers, technical systems, or business partners may process information in countries outside Canada. Where information is transferred internationally, we take steps intended to support appropriate protection and controlled access, taking into account the nature of the information and the services being provided.

International processing may be necessary for hosting, payment services, identity checks, fraud prevention, customer support, analytics, or technical maintenance. By using Betty Casino, you understand that information may be processed in another country where our service providers maintain facilities or operations, subject to applicable safeguards.

Policy Updates

Betty Casino may revise this Privacy Policy when our services, security practices, technology, or privacy arrangements change. The updated version will be made available through the website, and the revised effective date may be displayed with it.

We encourage you to review this policy periodically. Where an update materially affects how personal information is used, we will take reasonable steps to provide notice through the website, by email, or through another suitable communication method. Continued use of the services after an update means that the revised policy applies to future processing, subject to applicable rights.

Contact Information

If you have a question about this Privacy Policy, want to make a privacy request, or believe that your personal information has been handled incorrectly, please contact Betty Casino at [email protected]. Include a clear description of your request and avoid sending unnecessary payment details or sensitive documents through ordinary email.

We may ask for information to verify your identity before responding to an access, correction, deletion, or other privacy request. Betty Casino will review requests in a reasonable manner and may explain if a request cannot be completed because of security, legal, operational, or other applicable limitations.

Last updated: 8 September 2026